FAQs

Frequently Asked Questions
At Verta Supply, we want to make your experience seamless from start to finish. Here’s what you need to know:

When will my order ship, and how long will delivery take?
Shipping timelines vary slightly depending on the brand. Some items ship the same business day, while others may take 1–2 business days to process. In rare cases, delays may occur. Typically, delivery takes 4–7 business days. If a longer delivery window applies, it will be clearly stated on the product page. We pride ourselves on offering some of the fastest processing and shipping times in the industry, backed by attentive service.

What forms of payment do you accept?
We accept major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

What is your return policy?
We offer a 30-day money-back guarantee on all items. For full details, please see our Return Policy linked at the bottom of our website.

Can I cancel my order?
Absolutely. You may cancel any order for a full refund as long as it hasn’t been shipped. To cancel, please reach out immediately to support@verta-supply.com. Once an item has shipped, it falls under our standard 30-day return policy.

What should I do if my order arrives damaged?
Please inspect your package upon delivery. If there’s visible damage (even to the box), note it on the delivery receipt. If you can't inspect it immediately, mark the receipt as "suspect damage." Should you discover any damage after opening, take photos and send them to support@verta-supply.com. We'll arrange for a replacement or compensation promptly.

How do I place an order?
To order online:

  1. Click "Add to Cart" on the item you’d like to purchase.

  2. Proceed to checkout.

  3. Enter your shipping and billing details to finalize the purchase.

Prefer to order by phone? Call us at 888-902-4887 and we’ll be happy to assist. You’ll receive an email confirmation right after placing your order.

How will I know when my order ships?
After placing your order, you’ll receive an email confirming your purchase and payment. Once your order is shipped, we’ll send you a shipping confirmation with tracking details. If an item becomes unavailable, we’ll contact you by email or phone within one business day.

Will I receive an order confirmation?
Yes, a confirmation email will be sent to the address you provide at checkout. We recommend saving this email for your records. Please double-check that your email address is correct to avoid missing important updates.

Do you charge sales tax?
Verta Supply is based in New Jersey. We only charge sales tax on orders shipped within New Jersey. This allows customers in other states to enjoy significant savings.

Can I modify my order?
Certainly! You can update your order at no cost, as long as it hasn’t shipped. Just email support@verta-supply.com with your request. If the price changes due to your update, we’ll either issue a refund or send an invoice for the difference. For real-time help, email us or call 888-902-4887.